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Permits, certificates and awards

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Operation license of 2021

Record inspection

Constancy of the Operator of Tourism - Dircetur 2021

International Recognitions

Safe Travels

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Terms and conditions of service

Toptur Peru Sac is the commitment to providing its customers the greatest possible flexibility in planning, rescheduling, or cancellation of your trip so that you can book your next experience in Cusco & machu Picchu with total confidence and taking care of your health and well-being.

Please, before proceeding to the pre-payment for the service, make sure you understand correctly what you are booking. To do this, please read all the information of the proposed trip, which includes and is not complete.

If you have any doubt, ask without commitment to our staff prior to reserving.

I want to book my trip 2021

I want to book my trip 2021

Rescheduling, cancellation or refund

Rescheduling, cancellation or refund

Liberation, responsibility, legality

Liberation, responsibility, legality

Use data protection Toptur Peru 2021

Use data protection Toptur Peru 2021

Format of cancellation service

Format of termination of service

Plan of surveillance, prevention and control of COVID-19 in the workplace.

Policy of no contact with the customers, in the office & in the operations.

Today, more than ever, our employees and our customers need assurances of our ability to offer the more secure experience possible. It is our duty to anticipate the needs and respond to the requirements of health and safety by complying with the highest standards.

Toptur Peru will implement a series of new protocols of hygiene and safety to provide a safe environment for their customers. In addition Toptur Peru will include additional protocols to the personal hygiene, the removal of contact points, unnecessary, cleaning and disinfecting, and social distancing for the restart of its operations.

We develop a combination of standards of disinfection, following the guidelines indicated by the entities representing the health.

We develop a general strategy of cleaning and biosecurity; developing manuals COVID-19, according to our field and sector.

We will allow the transparency of information on our policies, cleaning and security to our clients as required.

Our employees undergo medical tests to mitigate risks for the health. Part of them is to discard COVID-19. You will follow a protocol of income to journal both for the employees as for the guests.

Our staff receive specific training, to adapt to the circumstances and to ensure the use of our facilities responsibly and safely. In addition, we will make testing temperature daily, follow-up of symptoms.

All of our partners are matched with Personal Protective Equipment according to the work area for the safety of our guests and associates.

How do we protect our employees?

In addition to providing extensive training to all employees, with a more specific formation according to their functional area, Toptur Peru is working with suppliers to equip your personnel with the necessary equipment. So same will take steps to ensure that they reduce face to face contact when appropriate.

Part of the process of restarting operations or activities Toptur Peru will carefully review the instructions of the government with respect to the requirements of the PPE (personal protective equipment) on an ongoing basis. Depending on the client's proximity-guide, client - private Organiser of trips, client-wizard, etc, in an area in which these measures are applied, and, whenever necessary, the same to be carried protective clothing, which could include masks for the face and disposable gloves. Facial masks are available to the customers at all times. All standard operating procedures have been reviewed and updated accordingly, based on the code and local regulations.

Measures to control to our customers if they have symptoms of covid-19
It is a requirement that all our customers notified on our team or your agent, organizing private tours prior to your arrival in case they or any member of your group travel show any symptoms of Covid-19.
This look so delicate and important must be done in coordination with the accommodation of the customers to make alternative arrangements at no additional charge.

As an additional precaution, Toptur Peru prompt to all their customers who are subject to a control of temperature without contact prior to your arrival and fill out the registration form completely electronic.

If the control temperature reveals a fever or a temperature above the threshold indicated by the health authorities, or if a customer has any other symptoms compatible with Covid-19, we will proceed with the protocols of security, traceability and quarantine.
The responsibility of the traveler or customer is of great importance to prevent further contagion, or a resurgence of covid-19.

It is imperative that the client have a comprehensive travel insurance to cater for a possible infection as well as travel cancellation insurance.

Protocol health sector before the COVID-19 for travel agencies and tourism

General aspects of the service

  1. The following general aspects of service apply to the AGVT retailers, wholesalers, and tour operators. The AGVT that choose to provide the service set out in this protocol should: x Meet the Supreme Decree N° 080-2020-PCM, which approved the “Resumption of economic activities in a gradual and progressive manner within the framework of the declaration of a public Health Emergency, the National for the serious circumstances that affect the life of the Nation as a result of the COVID-19”, its amendments and extensions.
  2. To develop the “Plan for the surveillance, prevention and control of COVID-19 on the job,” according to what is established the Ministerial Resolution N° 448-2020/MOH; as well as the provisions of the present protocol sector.
  3. To evaluate the hazard classification of the jobs generated in their activities.
  4. The application of serological tests, or molecular will be carried out according to what is established in the Ministerial Resolution N° 448-2020/MINSA.
  5. The AGVT before the restart of its activities it should perform the comprehensive sanitation of the facilities that must be evidenced through the corresponding certificates (disinfection, deratization, disinsection and cleaning and disinfection of water reservoirs).

  6. The AGVT must verify that suppliers have the certificate of authorization of resumption of activities and that they comply with the protocols established before the COVID19.
  7. Implement a policy of no contact during the service.
  8. The AGVT, through the health care professional or those who do his times, is responsible for taking the body temperature and of the follow-up of each worker with a temperature greater than 37.5°C x Will indicate the medical assessment of symptoms of COVID-19 to any worker who is this temperature greater than 38°C or with respiratory symptoms; you must return to your home (for the home isolation).
  9. The AGVT must deliver to the client/consumer slips or invoices in a virtual way, if you do so physical it must comply with the policy of zero-established contact.
  10. Post your offers, or other information needed in a clear and visible in all the means by which they offer their services and preventive measures of health are made in the AGVT.
  11. Record the information required to perform traceability in the event of suspicion or confirmation of infection. Note: to Seek consent for the use of personal data.
  12. Establish a means of contact (email, phone, other), between the workers and the responsible of the safety and health of workers: to report early symptoms.
  13. Put the information of preventive measures health in all documentation to be delivered to clients and third parties. x Have clinical thermometer infrared in a good state of conservation, operational and hygiene for the measurement of the body temperature of staff, clients and third parties.

  14. The AGVT shall provide to all the field staff of the clinical thermometer infrared in a good state of conservation, operational and hygiene to measure the body temperature of passengers and third parties. x Have first aid kit with medications in force and according to law.
  15. Consider telework and/or reschedule schedules of shift work, if the case warrants it.
  16. Rearrange in the work environment the distribution of areas for jobs.
  17. It is recommended that the Book Claims to be virtual.
  18. To comply with the protocols of the providers, in accordance with the provisions laid down in front of the COVID-19, according to the rubric.

Eating Box Lunch

To take care of our staff and the minimization of risks, we have protocols and manuals improved, as well as training to all our staff.

All of our partners are matched with Personal Protective Equipment according to the work area for the safety of our guests and associates.

With respect to the lunch box, we will make sure to keep the hygiene and sanitation, as required by the authorities. In addition, the cleaning of crockery, cutlery and glassware will be provided with the highest levels of disinfection.

Our Kitchen team is staffed by trained and use the best practices in sanitation and methods of quality control.

Mode of action in case of infected staff or risk

Basic knowledge about Covid-19 to take into account face-to-prevention:

  • The symptoms of Covid-19 are cough, fever and shortness of breath and muscle pain, and headache in some cases.
  • 80% of the cases have mild symptoms and the incubation period is 2-14 days. 50% of the cases begins to present symptoms 5 days after the infection.
  • If a hard-working person started having symptoms compatible with the disease will be contacted immediately with the phone is enabled to do so by the Autonomous Community or health centre, corresponding also put you on the knowledge of the company. If the symptoms will start in the workplace, will put this situation in knowledge with your manager immediately. For its part, the establishment will proceed to notify the service of prevention, if any, to take appropriate measures and to comply with the notice requirements establishing the Ministry of Health.
  • On the part of the company, you must develop and implement a protocol of action in case of detection of potential infected people, or of people who have been in contact with the first, following with the “Procedure for the performance of services for the prevention of occupational risks from exposure to SARS-CoV-2”.
  • If any working person adapted to the profile of “individual risk” according to the recommendations of the Ministry of Health, good for pregnancy, chronic pathologies prior or age, we will proceed to the review of his job by the prevention service, to consider whether or not to recommend their “confinement” in the case of not being able to do your work for telework, according to the procedure referred to above.

Plan for the surveillance, prevention and control of COVID-19 in the workplace

Today, more than ever, our employees and our customers need assurances of our ability to offer the more secure experience possible. It is our duty to anticipate the needs and respond to the requirements of health and safety by complying with the highest standards.

TOPTUR Peru will implement a series of new protocols of hygiene and safety to provide a safe environment for their customers. In addition TOPTUR Peru will include additional protocols to the personal hygiene, the removal of contact points, unnecessary, cleaning and disinfecting, and social distancing for the restart of its operations.

We develop a combination of standards of disinfection, following the guidelines indicated by the entities representing the health.

We develop a general strategy of cleaning and biosecurity; developing manual of COVID-19, according to our field and sector.

We will allow the transparency of information on our policies, cleaning and security to our clients as required.

Our employees go through medical examinations to mitigate the risks to health. Part of them is to discard COVID-19.

Our staff receive specific training, to adapt to the circumstances and to ensure the use of our facilities responsibly and safely. In addition, we will make testing temperature daily, follow-up of symptoms.

All of our partners are matched with Personal Protective Equipment according to the work area for the safety of our passengers and employees.

Plan-Surveillance-Control Toptur-Peru-2021

CODE OF CONDUCT AGAINST SEXUAL EXPLOITATION OF CHILDREN AND ADOLESCENTS

In virtue of the Law No. 28251; Law on combating the sexual abuse and exploitation”, which incorporated the crimes of user – client and sexual exploitation of children and adolescents in the field of tourism, we consider the MINIMUM COMMITMENTS THAT they MUST TAKE ALL THE PROVIDERS OF TOURIST SERVICES

In order to counteract the sexual exploitation of children and adolescents in travel and tourism, tourism service providers shall adopt a Code of Conduct to be observed by their legal representatives, directors, officers, employees and contractors linked to the provision of tourist services, in order to give effect to the obligations referred to the law 28251, as well as to prevent the actions mentioned in the law itself, and also to incorporate the following minimum measures of control:

  1. Refrain from offering programs of tourism promotion and tourism plans, either express or surreptitiously, plans to sexual exploitation of children and adolescents.
  2. To refrain from giving information to tourists, directly or through an intermediary about places from where it is to coordinate or where practice commercial sexual exploitation of children and adolescents.
  3. Refrain from driving tourists, directly or through third parties, to establishments or places where you practice the commercial sexual exploitation of children, as well as lead to these websites where they are hosted tourists, even if it comes from ships located in the high seas, for the purposes of commercial sexual exploitation of children and adolescents.
  4. Not provide vehicles in tourist routes with the purpose of exploitation or sexual abuse with children and adolescents.
  5. To prevent the entry of children and adolescents to the hotels or places of accommodation and lodging, bars, and similar businesses and other establishments that provide tourist services, for the purposes of exploitation or sexual abuse.
  6. Take measures to prevent that the personal is linked to any title with the company offers tourist services that allow sexual activity with children and adolescents.
  7. Reporting to the MINCETUR and other competent authorities, the facts that there had knowledge by any means, as well as the existence of places, related to sexual exploitation of children and adolescents and ensure that within the company there are channels for the corresponding complaint before the competent authorities.
  8. Design and disclosed within the company and with suppliers of goods and services, a policy in which the service provider to set up measures to prevent and counteract all forms of sexual exploitation of children and adolescents in travel and tourism.
  9. Train all staff linked to the company, address the issue of prevention of the commercial sexual exploitation of children and adolescents.
  10. To inform its users on the legal consequences in Peru of the exploitation and sexual abuse of children, girls and adolescents.
  11. Set in a visible place for employees of the establishment or establishments of trade to the present Code of Conduct and other commitments and measures that the provider you want to assume in order to protect children and adolescents.

“In development of the provisions of the Law No. 28251, the agency warns the tourist that the exploitation and sexual abuse of minors in the country are criminal and administrative sanctions, in accordance with applicable law.”

Certificate ESSNA

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