Customer Service
These are unique trips! We design unique trips that show each destination in a unique way.
They are designed with specialized local guides who are passionate about their work!
You’ll travel with expert guides and take part in specific activities to ensure a memorable experience.
A signature trip is about discovering destinations not listed in guidebooks and living a unique experience where the company makes the difference.
Because to truly get to know a place, there’s nothing better than doing so with the help of an expert.
Because YES, these trips can only be organized by Toptur Peru!
Our scheduled departures are carried out with small groups of a maximum of 10-15 passengers.
This type of travel is recommended for people over 15 years of age.
We recommend booking at least three months in advance.
TRAVEL TERMS AND CONDITIONS 2025
Toptur Peru SAC is committed to providing its clients with the greatest possible flexibility in planning, rescheduling, or canceling their trip to Cusco and Machu Picchu, so they can travel with complete confidence and care for their health and well-being.
BEFORE YOU BOOK
Please make sure you fully understand what you are booking before prepaying for the service. To do so, please read all the information on the travel proposal, including what is included and what is not included. If you have any questions, please feel free to ask our staff before booking.
RESERVATION PROCCESS
Once you have received the necessary information and wish to formalize the reservation, we will send you a service confirmation email with all the detailed information listed in the travel proposal or service contract (type of service, day, time, meeting points, price, chosen payment method, etc.).
Please carefully review this email and the tour or service package confirmation information and verify that all information is correct.
If all information is correct, proceed with the required payment.
It is the client’s sole responsibility to provide the accurate information requested.
For trains and admission to Machu Picchu (including the mountains), you will have a specific reservation-payment period during which we will block the corresponding spaces according to your travel dates and itinerary.
If after this time you have not confirmed payment, a re-quote or re-verification of spaces must be requested.
The prepayment amount will be:
- 50% to 75% of the total amount agreed upon with the client for tours or excursions.
- Your reservation will be fully confirmed when you make the prepayment of the agreed deposit and we confirm receipt of the payment or prepayment.
- The balance due must be paid in cash in dollars (or soles, depending on the exchange rate), one week prior to departure or the start of the contracted service. In exceptional cases, payment will be made upon arrival in Cusco.
- Old, damaged, or torn bills are not accepted.
- The amounts due and the payment deadlines may vary according to the agreement with the group leader or client.
Availability (Exclusive and Unlimited Services)
Given the personalized service, high quality standards, and selected local guides, our tourism products, excursions, experience tours, and signature trips are subject to availability.
This applies especially to services and excursions to Machu Picchu, train service, access to the Mountains (Huayna Picchu or Machu Picchu), and hotels or lodging. All of these must be reconfirmed prior to paying for your reservation.
In the case of Rainbow Mountain, Mirador del Condor, the Ausangate Lagoons, Huchuy Qosqo, Humantay Lagoon, and Waqrapucara, for reasons of safety and well-being of its passengers, adverse weather conditions, or during the rainy season, the agency reserves the right to change the route or adjust the itinerary.
For our signature tours and scheduled departures, reservations are governed and reconfirmed according to the reservation deadline and the minimum number of passengers established for each itinerary.
PAYMENTS
Visa Credit Card – USD Dollars
Subject to a 6% fee (Visanet Link payment system). We will send you a payment link that you can use to complete the agreed payment or prepayment. Only the customer requesting the service can make the payment. If a third party makes the payment, they must inform us.
Paypal – USD Dollars
- After accepting the payment proposal for a specific tour package, we proceed with the prepayment for the services.
- This can be 50-75% of the total tour price and is agreed upon by the client and the Toptur travel agency.
- We then send you a payment request where you proceed to make the deposit via PayPal.
- This pre-payment is subject to a 6% fee.
- Once we receive the deposit, we’ll send you the prepayment confirmation for the arranged services.
- The balance can be paid in cash upon arrival in Cusco, or if you prefer, you can send a second deposit and complete the payment.
Payment via Western Union/Money Gram – SOLES/DOLLARS
Once you have made your deposit, please email us the amount and your MTCN (Money Transfer Control Number). We will collect the money and process the payments. We will confirm the payment and the tour via email.
NAME: HECTOR RAUL CASTELO CENTENO
ADDRESS: CALLE SAPHI 877- B
CITY: CUSCO COUNTRY: PERU
DNI: 41601571
Bank Transfer – PAYMENT IN US DOLLARS
How does it work?
You can make a bank transfer directly from your bank account to our Banco de Crédito del Perú account in Peru.
Transfers generally take between 24 and 72 hours to reach us, after which we will confirm receipt of payment via email.
- Name of Cardholder: TOPTOUR PERU
- Address of Cardholder: CALLE SAPHY 877 – B – 6
- Name of Bank: Banco Internacional del Perú (Interbank)
- Address of Bank: Avenida El Sol – 380
- Account Number: 428-300180202-7
- Currency: US Dollars
- City: Cusco
- Country: Peru
- SWIFT CODE: BINPPEPL
- INTERBANK CODE: 003-428-003001802027-08
Note:
Please remember that this payment method incurs fees and charges for shipping and receiving.
We do not assume any costs for sending or receiving your deposit.
BOOKING CONFIRMATION
Once your reservation is confirmed by Toptur Peru, the following conditions will apply:
- Remember that the reservation will be confirmed once Toptur Peru receives the prepayment for the service or the percentage agreed upon between Toptur Peru and the client.
Until the service is paid, the service or service package will not be confirmed. Please ensure that you make payment for your service within the established deadline. - Travel insurance is not included in the price given to the client.
It is MANDATORY to purchase travel insurance that covers illness, medical expenses, COVID-19 illness, personal accidents, personal belongings, or civil liability before beginning your trip.
Toptur Peru will not be liable for physical harm, accidents, or death other than as provided by law, nor will it be liable for loss or damage to luggage.
CANCELLATION & REFUNDS
Toptur Perú will always ensure that in the event of a justified cancellation, the client receives a refund or reschedules their visit.
Toptur Perú will provide every facility to request a refund for services such as train service, accommodations, tours, transportation, food and guide services, as well as special or unconventional services.
In the event of a cancellation by the client, this must be made in writing to reservas@topturperu.com or through the special emergency number provided to the client.
If you need to cancel your trip, the following conditions apply:
- Cancellation terms are defined by the advance notice given to us. Regardless of the cause, cancellations have different conditions that you, “our client,” agree to comply with:
- Cancellations made one week before the tour or package are subject to 75% of the total cost of your tour.
- Cancellations made two weeks before the tour or package are subject to 50% of the total cost of your tour.
- Cancellations made three weeks before the tour or package are subject to 30% of the total cost of your trip.
- Cancellations made one month or more before the tour or package are subject to 20% of the total cost of your tour.
For 1-day trips or tours, cancellations can be made (reasonably) up to 48 hours in advance.
Rescheduling
In the event of force majeure, we invite our clients to reschedule their tour or visit with us within 2025. Subject to availability and review of your quote.
GENERAL CONSIDERATIONS
- The client agrees to comply with the protocols for social distancing, use of PPE, control, surveillance, and traceability of COVID-19 in accordance with current laws in the country.
- The client must always verify the day, time, and meeting point of the reserved service and must arrive punctually at the start time.
- The client agrees to maintain proper etiquette and respect all Toptur Perú staff. In the event of non-compliance, Toptur Perú reserves the right to refuse participation in any of the services offered by the company without any refund.
- Minors traveling alone are not permitted, in accordance with the Code of Conduct for Social Security (ESNNA). The presence of an adult accompanying minors is mandatory.
- The client agrees to carry an identification document with them at all times: a valid ID or passport.
Toptur Perú reserves the right to change, adjust, or cancel a route whenever it deems it necessary due to weather conditions, the safety and well-being of its clients, guides, and drivers, or for reasons beyond the company’s control. In the event of a service cancellation for reasons not directly related to Toptur Perú, the itinerary will be replaced with one of equal value.
In the event of cancellations due to reasons directly related to Toptur Perú during a trip, the company will refund theroportional amount of the remaining outstanding service or service package.
The client agrees to be filmed and/or photographed by Toptur Perú members during the contracted services for their own purposes and never for sale or use by third-party companies. This activity, of course, does not disrupt or inconvenience our clients. - Toptur reserves the right to use photos, reports, testimonials, and videos for advertising purposes (including media such as Facebook, surveys, Instagram, etc.).
- The client’s personal information will not be used under any circumstances.
- In the event of legal action against Toptur Perú, the client agrees to pay all costs, including, but not limited to, those of defense counsel. Furthermore, the client acknowledges and accepts that Toptur Perú operates under the jurisdiction of Peruvian law, and therefore, any trial or appearance before the court must take place on Peruvian soil.
- The client must provide a working contact number at all times, or in the absence of a telephone number, a means of immediate communication and location with the client (WhatsApp or cell phone). Toptur Perú will always request this information before the start of the contracted services. Toptur Perú is not liable for any legal or monetary damages in connection with the contracted services if the client has failed in their duty to provide us with a contact telephone number or other means of immediate communication with the client. Toptur Perú is also not liable if the client provides a telephone number or similar number that is not working and prevents us from communicating with the client. Please note that if any unforeseen event or inconvenience arises, we can resolve it quickly and efficiently if we have a direct and immediate means of contact with you.
- Toptur Peru is not responsible for any itinerary modifications due to adverse weather conditions or road closures/detours, access to Machu Picchu, etc. The company is not responsible for events beyond the company’s control, such as weather phenomena, flight cancellations, or events beyond its control that prevent the activity from being fully or partially carried out (road closure due to an accident, etc.)
- Toptur Peru is not responsible for any changes to services contracted with third parties, independently of Toptur.
In the event of cancellations or problems with third-party providers due to causes beyond Toptur’s control, the client must contact the third-party company to file any appropriate claims, in accordance with that company’s terms and conditions. - Toptur will not be held legally or financially responsible for damages caused by third parties. These third-party companies include restaurants, accommodations, buses, tourist attractions, and other companies contracted to carry out the various tourist activities.
- Toptur Peru is not responsible, under any circumstances, for any accident, damage, loss, or death suffered by the client on any of our walking tours, excursions, or trips while the client is at their leisure, strolling through any town, city, or natural environment where we stop, or at accommodations and tourist attractions booked in the client’s name.
Valid travel insurance is mandatory. - In the event of a last-minute cancellation, these are governed by our cancellation policy.
- Any accident or mishap suffered by the client within tourist attractions and/or accommodations will not be the responsibility of Toptur Peru. The client should contact the management of the tourist attraction or accommodation in question, consult their terms and conditions, as well as any liability insurance they hold, and, if necessary, take legal action directly against the tourist attraction/accommodation.
- Any accident or mishap that the client may experience while out for a leisurely stroll after leaving our vehicle is not the responsibility of Toptur Perú. If you are involved in an accident on the street and believe it was caused by the poor condition of the street, road, sidewalks, etc. (during your leisure time or on any of our walking tours), your complaint should be filed with the competent authorities.
In this regard, we would like to remind you that safety is the most important thing for enjoying your trip, so we ask you to act with caution and precaution. Simple responsible actions can help avoid an accident: heed the recommendations and warnings of our professional guides, avoid taking extreme selfies, always keep a safe distance if you are in natural areas such as bays or cliffs, and look both ways when crossing the street. - Once the destination or attraction is reached, the client will have a designated time limit, as indicated by the guide. The client can manage this time however they wish (enter the attraction, stroll around the area, sit down for a coffee, take photographs, stay in the vehicle, etc.). If they do not wish to enter a tourist attraction, there will almost always be alternative activities available in the area (café, tours, etc.), as long as they adhere to the time indicated by their guide.
OUR PRIVATE TOURS
Toptur offers its clients travel experiences through personalized service with local guides, achieving levels of excellence in the quality of its services.
That said, it is important to be aware of the following considerations:
- A private service means that no other clients can join the group, meaning they will enjoy the booked route alone with their partner, family, friends, etc.
- A private service does not mean, under any circumstances, that the client can:
- Change the route on the fly. You have booked a specific route that you have agreed to before proceeding with payment. The guide may show some flexibility, for example,
- If you would like to spend more time in one place and less time in another, if you need an extra stop for a bathroom break, etc., however, drastic changes that affect the contracted schedule or mileage will not be accepted.
- Modify the guide’s work schedule. Tours and excursions have an estimated duration specified in their own trip proposal section. Regarding trips, we estimate that private trips have a maximum duration of 8-10 hours, generally starting and ending at your accommodation or at points coordinated in advance. This allows us to ensure that our local guides and drivers can rest properly and be 100% prepared each morning. Road safety is paramount to us, and the guide’s rest directly affects this aspect.
We appreciate your cooperation by respecting the tour time indicated by the guide at each stop.
Important: Booking a private service does not mean, under any circumstances, that the guide can work indefinitely until the client wishes to return to the accommodation and call it a day. It is our moral, ethical, and legal duty to establish working hours for our local guides.
Start Time: Please be ready to begin the booked service at the time indicated in your booking email (we always recommend arriving a few minutes before departure time). If there is any delay, we have:
- The guide will wait a maximum of 15 to 30 minutes as a courtesy. If you haven’t heard from the guide within that time, our staff will contact you to find out the reason for the delay and try to reschedule your departure. This depends on the nature of the service. There is a possibility of a no-show or the client not showing up for the service, and the agency may cancel the service without a refund.
- If you contact the guide to inform them of a delay, they may wait for you for a reasonable and understandable amount of time (30 minutes or 1 hour maximum), but this wait time will be deducted from the total service time (shortening or omitting some of the scheduled stops if necessary). We remind you that the service duration begins at the official departure time and not at the client’s arrival time.
Toptur offers its clients flexibility; however, we want you to be aware of these details, which influence and affect the execution of the scheduled activities.
USE & DATA PROTECTION
In compliance with the provisions of the Organic Law on Personal Data Protection, the purpose of which is to guarantee and protect the fundamental rights and freedoms of individuals with regard to the processing of personal data, we inform you that:
- Your personal data will be processed and incorporated into Toptur Peru’s files for the purpose of providing an effective response or the requested services, conducting statistical studies, accounting, and/or the occasional sending of advertising related to Toptur Peru or informational emails from Toptur Peru. In this regard, by contracting a service with Toptur, the user expressly consents to the processing of their personal data (email) sent to Toptur Peru for the purposes indicated in this document.
Having your email address will make it easier and more convenient for us to provide you with the services you have requested. - It will also allow us to bill you and contact you when necessary, in relation to our services. We may also use and analyze the information collected so we can administer, support, improve, and develop our business, as well as for statistical and analytical purposes.
- We may use your data to contact you to obtain your opinion on our services and occasionally to notify you of important changes or developments to our Website and Services, or to send you informational emails (always related to Toptur Peru, never advertising from third-party companies). You will never receive postal mail, as Toptur Peru will not know your home or postal address. We will only use email for the purposes described above.
- If you do not wish to be included in our email list for promotional or informational emails about Peru, please write to us at info@topturperu.com and let us know. Your email address will automatically be deleted from our file, and you will not be contacted again by Toptur Peru for any of the purposes mentioned in this section on USE OF YOUR DATA. We emphasize and confirm that Toptur Peru will confidentially and in compliance with the obligation of secrecy, keep all personal data you may provide us for any reason, in accordance with current regulations on data protection and personal data.
TRAVEL INSURANCE & TOUR CANCELLATION INSURANCE
COVID-free travel insurance and trip cancellation insurance are mandatory.
FOOD – BOX LUNCH & SNACKS
To protect our staff and minimize risks, we have
enhanced protocols and manuals, as well as training for all our employees. All our employees will be provided with Personal Protective Equipment (PPE) appropriate for their work area for the safety of our customers and employees.
Regarding box lunches, we will ensure the hygiene and sanitation required by the authorities are maintained. In addition, dishes, cutlery, and glassware will always be cleaned with the highest levels of disinfection.
Our kitchen team is staffed by trained personnel who use the best practices in sanitation and quality control methods.
Surveillance, prevention & control plan for COVID-19 at work.
Políticas de no contacto con los clientes, en la oficina & en las operaciones.
Hoy, más que nunca, nuestros empleados y clientes necesitan garantías de nuestra capacidad para ofrecerles la experiencia más segura posible. Es nuestro deber anticipar las necesidades y responder a los requisitos de salud y seguridad cumpliendo con los más altos estándares.
Toptur Perú implementará una serie de nuevos protocolos de seguridad e higiene para proveer un ambiente seguro para sus clientes. Adicionalmente Toptur Perú incluirá protocolos adicionales para la higiene del personal, la eliminación de puntos de contacto innecesarios, la limpieza y desinfección y el distanciamiento social para el reinicio de sus operaciones.
Desarrollamos una combinación de estándares de desinfección, siguiendo los lineamientos indicados por las entidades representantes de la salud.
Desarrollamos una estrategia general de limpieza y bioseguridad; elaborando manuales COVID-19 de acuerdo a nuestro rubro y sector.
Permitiremos la transparencia de información sobre nuestras políticas de limpieza y seguridad a todos nuestros clientes según lo requieran.
Nuestros colaboradores pasan por exámenes médicos para mitigar los riesgos para la salud. Parte de ellos es el descarte COVID-19. Se seguirá un protocolo de ingreso a diario tanto para los colaboradores como para los huéspedes.
Nuestro personal recibirá capacitaciones específicas, para adaptarse a las circunstancias y garantizar el uso de nuestras instalaciones de forma responsable y segura. Además, haremos pruebas de temperatura diario, seguimiento sintomatológico.
Todos nuestros colaboradores contaran con Equipo de Protección Personal según el área de trabajo para seguridad de nuestros huéspedes y colaboradores.
¿Cómo protegemos a nuestros empleados?
Además de impartir una capacitación amplia a todos los colaboradores, con una formación más específica según su área funcional, Toptur Peru está trabajando con los proveedores para equipar a su personal con el equipo de protección necesario. Así mismo tomará medidas para asegurar que se reduzca el contacto cara a cara cuando sea apropiado.
Parte del proceso de reinicio de operaciones o actividades Toptur Peru revisará cuidadosamente las indicaciones del gobierno con respecto a los requisitos de los EPP (equipo de protección personal) de forma continua. Dependiendo de la proximidad del cliente-guia, cliente- Organizador privado de viajes, cliente-asistente, etc, en una zona en la que se apliquen estas medidas, y siempre que se considere necesario, los mismo que llevarán ropa de protección, que podría incluir mascarillas para la cara y guantes desechables. Las mascarillas faciales estarán disponibles para los clientes en todo momento. Todos los procedimientos operativos estándar han sido revisados y actualizados en consecuencia, basados en el código y las regulaciones locales.
Medidas para controlar a nuestros clientes si presentan síntomas del covid-19
Es un requisito que todos nuestros clientes notifiquen a nuestro equipo o su agente organizador privados de viajes antes de su llegada en caso de que ellos o cualquier miembro de su grupo de viaje muestre algún síntoma de Covid-19.
Esta aspecto tan delicado e importante se debe realizar en coordinación con el alojamiento de los clientes para hacer arreglos alternativos sin cargo adicional.
Como precaución adicional, Toptur Perú pedirá a todos sus clientes que se sometan a un control de temperatura sin contacto previa a su llegada y que rellenen un formulario de registro completo electrónico.
Si el control de temperatura revela una fiebre o una temperatura por encima del umbral indicado por las autoridades sanitarias, o si un cliente tiene cualquier otro síntoma compatible con Covid-19, vamos a proceder con los protocolos de seguridad, trazabilidad y cuarentena.
La responsabilidad del viajero o cliente es de gran relevancia para evitar mayores contagios o un rebrote del covid-19.
Es imprescindible que el cliente cuente con un seguro de viaje completo para atender un posible contagio así como seguro de cancelación de viajes.
Protocolo sanitario sectorial ante el COVID-19 para agencias de viajes y turismo
Aspectos generales del servicio
- Los siguientes aspectos generales del servicio aplican a las AGVT minoristas, mayoristas y operadores de turismo. Las AGVT que opten por brindar el servicio establecido en el presente protocolo deben: x Cumplir el Decreto Supremo N° 080-2020-PCM que aprueba la “Reanudación de actividades económicas en forma gradual y progresiva dentro del marco de la declaratoria de Emergencia Sanitaria Nacional por las graves circunstancias que afectan la vida de la Nación a consecuencia del COVID-19”, sus modificatorias y ampliaciones.
- Elaborar el “Plan para la vigilancia, prevención y control de COVID-19 en el trabajo” de acuerdo a lo establecido a la Resolución Ministerial N° 448-2020/MINSA; así como lo dispuesto en el presente protocolo sectorial.
- Evaluar la clasificación del riesgo de los puestos de trabajo generados en sus actividades.
- La aplicación de pruebas serológicas o moleculares se realizará de acuerdo a lo establecido en la Resolución Ministerial N° 448-2020/MINSA.
La AGVT antes del reinicio de sus actividades debe realizar el saneamiento integral de las instalaciones que debe ser evidenciado a través de los certificados correspondientes (desinfección, desratización, desinsectación y limpieza y desinfección de reservorios de agua).
- La AGVT debe verificar que los proveedores cuenten con la constancia de autorización de reanudación de actividades y que cumplan con los protocolos establecidos ante el COVID19.
- Implementar una política de no contacto durante el servicio.
- La AGVT, a través del profesional de la salud o quien hagas sus veces, es responsable de la toma de la temperatura corporal y del seguimiento de cada trabajador con temperatura mayor a 37.5°C x Se indicará la evaluación médica de síntomas de la COVID-19 a todo trabajador que presente temperatura mayor a 38°C o con síntomas respiratorios; deberá retornar a su domicilio (para el aislamiento domiciliario).
- La AGVT debe entregar al cliente/consumidor las boletas o facturas de manera virtual, si lo hace de manera física debe cumplir con la política de cero contacto establecido.
- Publicar su oferta u otra información necesaria de manera clara y visible en todos los medios por los que se ofrecen sus servicios y las medidas preventivas sanitarias que se adoptan en la AGVT.
- Registrar la información necesaria para realizar la trazabilidad en caso de sospecha o confirmación de contagio. Nota: Solicitar el consentimiento para el uso de datos personales.
- Establecer medios de contacto (email, teléfono, otros), entre los trabajadores y el responsable del servicio de seguridad y salud de los trabajadores: para el reporte temprano de sintomatología.
Colocar la información de medidas preventivas sanitarias en toda documentación a ser entregada a clientes y terceros. x Contar con termómetro clínico infrarrojo en buen estado de conservación, operatividad e higiene para la medición de la temperatura corporal del personal, clientes y terceros.
- La AGVT deberá proveer a todo el personal de campo el termómetro clínico infrarrojo en buen estado de conservación, operatividad e higiene para medir la temperatura corporal a los pasajeros y terceros. x Contar con botiquín con medicamentos vigentes y de acuerdo a ley.
- Considerar el teletrabajo y/o reprogramar horarios de trabajo por turnos, si el caso lo amerite.
- Reorganizar en el ambiente laboral la distribución de las zonas para los puestos de trabajo.
- Se recomienda que el Libro de Reclamaciones sea virtual.
- Cumplir con los protocolos de los proveedores, conforme a las disposiciones establecidas frente al COVID-19, de acuerdo al rubro.
Alimentación – Box Lunch
Para cuidar a nuestro personal y de la minimización de riesgos, contamos con protocolos y manuales mejorados, así como capacitación a todo nuestro personal.
Todos nuestros colaboradores contaran con Equipo de Protección Personal según el área de trabajo para seguridad de nuestros huéspedes y colaboradores.
Respecto al box lunch, nos aseguraremos de mantener la higiene y sanitación exigidos por las autoridades. Además, la limpieza de vajillas, cubiertos y cristalería será siempre con los más altos niveles de desinfección.
Nuestro equipo de Cocina es atendido por personal capacitado y que utiliza las mejores prácticas en saneamiento y métodos de control de calidad.
Modo de actuación en caso de personal infectado o de riesgo
Conocimientos básicos sobre Covid-19 a tener en cuenta de cara a su prevención:
- Los síntomas de la Covid-19 son tos, fiebre y dificultad respiratoria principalmente y dolor muscular y de cabeza en algunos casos.
- El 80% de los casos presentan síntomas leves y el periodo de incubación es de 2-14 días. El 50% de los casos comienza a presentar síntomas a los 5 días desde el contagio.
- Si una persona trabajadora empezara a tener síntomas compatibles con la enfermedad se contactará de inmediato con el teléfono habilitado para ello por la Comunidad Autónoma o centro de salud correspondientes, asimismo lo pondrá en conocimiento de la empresa. Si la sintomatología se iniciara en el puesto de trabajo, pondrá esta situación en conocimiento con su responsable inmediato. Por su parte, el establecimiento procederá a su notificación al servicio de prevención si lo hubiere para que éste adopte las medidas oportunas y cumpla con los requisitos de notificación que establece el Ministerio de Sanidad.
- Por parte de la empresa, se debe elaborar y aplicar un protocolo de actuación en caso de detección de posibles personas infectadas o de personas que hayan estado en contacto con las primeras, siguiendo con el “Procedimiento de actuación de los servicios de prevención de riesgos laborales frente a la exposición al SARS-CoV-2”.
- Si alguna persona trabajadora correspondiese al perfil de “persona de riesgo” según las recomendaciones del Ministerio de Sanidad, bien por embarazo, patologías crónicas previas o edad, se procederá a la revisión de su puesto de trabajo por el servicio de prevención, para considerar la conveniencia o no de recomendar su “aislamiento preventivo” en caso de no poder realizar su trabajo por teletrabajo, siguiendo el procedimiento antes referido.
Plan for the surveillance, prevention and control of COVID-19 at work
Today, more than ever, our employees and clients need assurances of our ability to provide them with the safest possible experience. It is our duty to anticipate needs and respond to health and safety requirements by meeting the highest standards.
TOPTUR Peru will implement a series of new safety and hygiene protocols to provide a safe environment for its clients. Additionally, TOPTUR Peru will include further protocols for staff hygiene, the elimination of unnecessary contact points, cleaning and disinfection, and social distancing for the restart of its operations.
We have developed a combination of disinfection standards, following the guidelines indicated by health representative entities.
We have developed a general cleaning and biosecurity strategy, preparing a COVID-19 manual according to our field and sector.
We will allow transparency of information regarding our cleaning and safety policies to all our clients as required.
Our staff will undergo medical examinations to mitigate health risks. Part of this includes COVID-19 screening.
Our personnel will receive specific training to adapt to the circumstances and ensure the responsible and safe use of our facilities. Additionally, we will conduct daily temperature checks and symptom monitoring.
All our staff will be equipped with Personal Protective Equipment according to their work area to ensure the safety of our passengers and collaborators.
CODE OF CONDUCT AGAINST THE SEXUAL EXPLOITATION OF GIRLS, CHILDREN, AND ADOLESCENTS
Pursuant to Law No. 28251, the “Law Against Sexual Abuse and Exploitation,” which incorporated the crimes of user-client and sexual exploitation of children and adolescents in the tourism sector, we consider the MINIMUM COMMITMENTS THAT ALL TOURISM SERVICE PROVIDERS MUST ASSUME.
In order to counteract the sexual exploitation of children and adolescents in travel and tourism, tourism service providers shall adopt a Code of Conduct to be observed by their legal representatives, directors, administrators, employees and contractors linked to the provision of tourism services, in order to make effective the obligations contemplated in Law 28251, as well as to prevent the conduct typified in the same law and also to incorporate the following minimum control measures:

- Refrain from explicitly or surreptitiously offering plans for the sexual exploitation of children and adolescents in tourism promotion programs and tourism plans.
- Refrain from providing information to tourists, either directly or through an intermediary, about locations where commercial sexual exploitation of children and adolescents is coordinated or practiced.
- Refrain from driving tourists, directly or through third parties, to establishments or places where the commercial sexual exploitation of children is practiced, as well as from driving them to places where tourists are staying, even on boats located on the high seas, for the purpose of commercial sexual exploitation of children and adolescents.
- Refrain from providing vehicles on tourist routes for the purpose of sexual exploitation or abuse of children and adolescents.
- Prevent children and adolescents from entering hotels or lodging facilities, bars, similar businesses, and other establishments where tourist services are provided for the purposes of sexual exploitation or abuse.
- Adopt measures to prevent personnel associated with the company in any capacity from offering tourist services that permit sexual activity with children and adolescents.
- Report to MINCETUR and other competent authorities any facts that have come to their attention through any means, as well as the existence of places related to the sexual exploitation of children and adolescents, and ensure that channels exist within the company for reporting the corresponding matters to the competent authorities.
- Design and disseminate within the company and to its suppliers of goods and services a policy in which the provider establishes measures to prevent and counteract all forms of sexual exploitation of children and adolescents in travel and tourism.
- Train all company personnel on the prevention of commercial sexual exploitation of children and adolescents.
- Inform its users about the legal consequences of the sexual exploitation and abuse of children and adolescents in Peru.
- Post this Code of Conduct and any other commitments and measures the provider wishes to undertake to protect children and adolescents in a visible location for employees of the business establishment(s)