TRAVEL TERMS AND CONDITIONS 2025

Toptur Peru SAC is committed to providing its clients with the greatest possible flexibility in planning, rescheduling, or canceling their trip to Cusco and Machu Picchu, so they can travel with complete confidence and care for their health and well-being.

BEFORE YOU BOOK

Please make sure you fully understand what you are booking before prepaying for the service. To do so, please read all the information on the travel proposal, including what is included and what is not included. If you have any questions, please feel free to ask our staff before booking.

RESERVATION PROCCESS

Once you have received the necessary information and wish to formalize the reservation, we will send you a service confirmation email with all the detailed information listed in the travel proposal or service contract (type of service, day, time, meeting points, price, chosen payment method, etc.).

Please carefully review this email and the tour or service package confirmation information and verify that all information is correct.

If all information is correct, proceed with the required payment.

It is the client’s sole responsibility to provide the accurate information requested.

For trains and admission to Machu Picchu (including the mountains), you will have a specific reservation-payment period during which we will block the corresponding spaces according to your travel dates and itinerary.

  If after this time you have not confirmed payment, a re-quote or re-verification of spaces               must be requested.

The prepayment amount will be:

• 50% to 75% of the total amount agreed upon with the client for tours or excursions.
• Your reservation will be fully confirmed when you make the prepayment of the agreed deposit and we confirm receipt of the payment or prepayment.
• The balance due must be paid in cash in dollars (or soles, depending on the exchange rate), one week prior to departure or the start of the contracted service. In exceptional cases, payment will be made upon arrival in Cusco.
• Old, damaged, or torn bills are not accepted.
• The amounts due and the payment deadlines may vary according to the agreement with the group leader or client.

Availability (Exclusive and Unlimited Services)

Given the personalized service, high quality standards, and selected local guides, our tourism products, excursions, experience tours, and signature trips are subject to availability.

This applies especially to services and excursions to Machu Picchu, train service, access to the Mountains (Huayna Picchu or Machu Picchu), and hotels or lodging. All of these must be reconfirmed prior to paying for your reservation.

In the case of Rainbow Mountain, Mirador del Condor, the Ausangate Lagoons, Huchuy Qosqo, Humantay Lagoon, and Waqrapucara, for reasons of safety and well-being of its passengers, adverse weather conditions, or during the rainy season, the agency reserves the right to change the route or adjust the itinerary.

For our signature tours and scheduled departures, reservations are governed and reconfirmed according to the reservation deadline and the minimum number of passengers established for each itinerary.

PAYMENTS

Visa Credit Card – USD Dollars

Subject to a 6% fee (Visanet Link payment system). We will send you a payment link that you can use to complete the agreed payment or prepayment. Only the customer requesting the service can make the payment. If a third party makes the payment, they must inform us.

Paypal – USD Dollars

1. After accepting the payment proposal for a specific tour package, we proceed with the prepayment for the services.
2. This can be 50-75% of the total tour price and is agreed upon by the client and the Toptur travel agency.
3. We then send you a payment request where you proceed to make the deposit via PayPal.
4. This pre-payment is subject to a 6% fee.
5. Once we receive the deposit, we’ll send you the prepayment confirmation for the arranged services.
6. The balance can be paid in cash upon arrival in Cusco, or if you prefer, you can send a second deposit and complete the payment.

Payment via Western Union/Money Gram – SOLES/DOLLARS

Once you have made your deposit, please email us the amount and your MTCN (Money Transfer Control Number). We will collect the money and process the payments. We will confirm the payment and the tour via email.

NAME: HECTOR RAUL CASTELO CENTENO

ADDRESS: CALLE SAPHI 877- B

CITY: CUSCO COUNTRY: PERU

DNI: 41601571

Bank Transfer – PAYMENT IN US DOLLARS

How does it work?

You can make a bank transfer directly from your bank account to our Banco de Crédito del Perú account in Peru.

Transfers generally take between 24 and 72 hours to reach us, after which we will confirm receipt of payment via email.

1. Name of Cardholder: TOPTOUR PERU
2. Address of Cardholder: CALLE SAPHY 877 – B – 6
3. Name of Bank: Banco Internacional del Perú (Interbank)
4. Address of Bank: Avenida El Sol – 380
5. Account Number: 428-300180202-7
6. Currency: US Dollars
7. City: Cusco
8. Country: Peru
9. SWIFT CODE: BINPPEPL
10. INTERBANK CODE: 003-428-003001802027-08

Note:

Please remember that this payment method incurs fees and charges for shipping and receiving.

We do not assume any costs for sending or receiving your deposit.

BOOKING CONFIRMATION

Once your reservation is confirmed by Toptur Peru, the following conditions will apply:

1. Remember that the reservation will be confirmed once Toptur Peru receives the prepayment for the service or the percentage agreed upon between Toptur Peru and the client.
   Until the service is paid, the service or service package will not be confirmed. Please ensure that you make payment for your service within the established deadline.
2. Travel insurance is not included in the price given to the client.
   It is MANDATORY to purchase travel insurance that covers illness, medical expenses, COVID-19 illness, personal accidents, personal belongings, or civil liability before beginning your trip.

Toptur Peru will not be liable for physical harm, accidents, or death other than as provided by law, nor will it be liable for loss or damage to luggage.

CANCELLATION & REFUNDS

Toptur Perú will always ensure that in the event of a justified cancellation, the client receives a refund or reschedules their visit.

Toptur Perú will provide every facility to request a refund for services such as train service, accommodations, tours, transportation, food and guide services, as well as special or unconventional services.

In the event of a cancellation by the client, this must be made in writing to reservas@topturperu.com or through the special emergency number provided to the client.

If you need to cancel your trip, the following conditions apply:

• Cancellation terms are defined by the advance notice given to us. Regardless of the cause, cancellations have different conditions that you, “our client,” agree to comply with:
• Cancellations made one week before the tour or package are subject to 75% of the total cost of your tour.
• Cancellations made two weeks before the tour or package are subject to 50% of the total cost of your tour.
• Cancellations made three weeks before the tour or package are subject to 30% of the total cost of your trip.
• Cancellations made one month or more before the tour or package are subject to 20% of the total cost of your tour.

For 1-day trips or tours, cancellations can be made (reasonably) up to 48 hours in advance.

Rescheduling

In the event of force majeure, we invite our clients to reschedule their tour or visit with us within 2025. Subject to availability and review of your quote.

GENERAL CONSIDERATIONS

1. The client agrees to comply with the protocols for social distancing, use of PPE, control, surveillance, and traceability of COVID-19 in accordance with current laws in the country.
2. The client must always verify the day, time, and meeting point of the reserved service and must arrive punctually at the start time.
3. The client agrees to maintain proper etiquette and respect all Toptur Perú staff. In the event of non-compliance, Toptur Perú reserves the right to refuse participation in any of the services offered by the company without any refund.
4. Minors traveling alone are not permitted, in accordance with the Code of Conduct for Social Security (ESNNA). The presence of an adult accompanying minors is mandatory.
5. The client agrees to carry an identification document with them at all times: a valid ID or passport.
   Toptur Perú reserves the right to change, adjust, or cancel a route whenever it deems it necessary due to weather conditions, the safety and well-being of its clients, guides, and drivers, or for reasons beyond the company’s control. In the event of a service cancellation for reasons not directly related to Toptur Perú, the itinerary will be replaced with one of equal value.
   In the event of cancellations due to reasons directly related to Toptur Perú during a trip, the company will refund theroportional amount of the remaining outstanding service or service package.
   The client agrees to be filmed and/or photographed by Toptur Perú members during the contracted services for their own purposes and never for sale or use by third-party companies. This activity, of course, does not disrupt or inconvenience our clients.
6. Toptur reserves the right to use photos, reports, testimonials, and videos for advertising purposes (including media such as Facebook, surveys, Instagram, etc.).
7. The client’s personal information will not be used under any circumstances.
8. In the event of legal action against Toptur Perú, the client agrees to pay all costs, including, but not limited to, those of defense counsel. Furthermore, the client acknowledges and accepts that Toptur Perú operates under the jurisdiction of Peruvian law, and therefore, any trial or appearance before the court must take place on Peruvian soil.
9. The client must provide a working contact number at all times, or in the absence of a telephone number, a means of immediate communication and location with the client (WhatsApp or cell phone). Toptur Perú will always request this information before the start of the contracted services. Toptur Perú is not liable for any legal or monetary damages in connection with the contracted services if the client has failed in their duty to provide us with a contact telephone number or other means of immediate communication with the client. Toptur Perú is also not liable if the client provides a telephone number or similar number that is not working and prevents us from communicating with the client. Please note that if any unforeseen event or inconvenience arises, we can resolve it quickly and efficiently if we have a direct and immediate means of contact with you.
10. Toptur Peru is not responsible for any itinerary modifications due to adverse weather conditions or road closures/detours, access to Machu Picchu, etc. The company is not responsible for events beyond the company’s control, such as weather phenomena, flight cancellations, or events beyond its control that prevent the activity from being fully or partially carried out (road closure due to an accident, etc.)
11. Toptur Peru is not responsible for any changes to services contracted with third parties, independently of Toptur.
    In the event of cancellations or problems with third-party providers due to causes beyond Toptur’s control, the client must contact the third-party company to file any appropriate claims, in accordance with that company’s terms and conditions.
12. Toptur will not be held legally or financially responsible for damages caused by third parties. These third-party companies include restaurants, accommodations, buses, tourist attractions, and other companies contracted to carry out the various tourist activities.
13. Toptur Peru is not responsible, under any circumstances, for any accident, damage, loss, or death suffered by the client on any of our walking tours, excursions, or trips while the client is at their leisure, strolling through any town, city, or natural environment where we stop, or at accommodations and tourist attractions booked in the client’s name.
    Valid travel insurance is mandatory.
14. In the event of a last-minute cancellation, these are governed by our cancellation policy.
15. Any accident or mishap suffered by the client within tourist attractions and/or accommodations will not be the responsibility of Toptur Peru. The client should contact the management of the tourist attraction or accommodation in question, consult their terms and conditions, as well as any liability insurance they hold, and, if necessary, take legal action directly against the tourist attraction/accommodation.
16. Any accident or mishap that the client may experience while out for a leisurely stroll after leaving our vehicle is not the responsibility of Toptur Perú. If you are involved in an accident on the street and believe it was caused by the poor condition of the street, road, sidewalks, etc. (during your leisure time or on any of our walking tours), your complaint should be filed with the competent authorities.
    In this regard, we would like to remind you that safety is the most important thing for enjoying your trip, so we ask you to act with caution and precaution. Simple responsible actions can help avoid an accident: heed the recommendations and warnings of our professional guides, avoid taking extreme selfies, always keep a safe distance if you are in natural areas such as bays or cliffs, and look both ways when crossing the street.
17. Once the destination or attraction is reached, the client will have a designated time limit, as indicated by the guide. The client can manage this time however they wish (enter the attraction, stroll around the area, sit down for a coffee, take photographs, stay in the vehicle, etc.). If they do not wish to enter a tourist attraction, there will almost always be alternative activities available in the area (café, tours, etc.), as long as they adhere to the time indicated by their guide.

OUR PRIVATE TOURS

Toptur offers its clients travel experiences through personalized service with local guides, achieving levels of excellence in the quality of its services.

That said, it is important to be aware of the following considerations:

1. A private service means that no other clients can join the group, meaning they will enjoy the booked route alone with their partner, family, friends, etc.
2. A private service does not mean, under any circumstances, that the client can:

• Change the route on the fly. You have booked a specific route that you have agreed to before proceeding with payment. The guide may show some flexibility, for example,

• If you would like to spend more time in one place and less time in another, if you need an extra stop for a bathroom break, etc., however, drastic changes that affect the contracted schedule or mileage will not be accepted.
• Modify the guide’s work schedule. Tours and excursions have an estimated duration specified in their own trip proposal section. Regarding trips, we estimate that private trips have a maximum duration of 8-10 hours, generally starting and ending at your accommodation or at points coordinated in advance. This allows us to ensure that our local guides and drivers can rest properly and be 100% prepared each morning. Road safety is paramount to us, and the guide’s rest directly affects this aspect.

We appreciate your cooperation by respecting the tour time indicated by the guide at each stop.

Important: Booking a private service does not mean, under any circumstances, that the guide can work indefinitely until the client wishes to return to the accommodation and call it a day. It is our moral, ethical, and legal duty to establish working hours for our local guides.

Start Time: Please be ready to begin the booked service at the time indicated in your booking email (we always recommend arriving a few minutes before departure time). If there is any delay, we have:

1. The guide will wait a maximum of 15 to 30 minutes as a courtesy. If you haven’t heard from the guide within that time, our staff will contact you to find out the reason for the delay and try to reschedule your departure. This depends on the nature of the service. There is a possibility of a no-show or the client not showing up for the service, and the agency may cancel the service without a refund.
2. If you contact the guide to inform them of a delay, they may wait for you for a reasonable and understandable amount of time (30 minutes or 1 hour maximum), but this wait time will be deducted from the total service time (shortening or omitting some of the scheduled stops if necessary). We remind you that the service duration begins at the official departure time and not at the client’s arrival time.

Toptur offers its clients flexibility; however, we want you to be aware of these details, which influence and affect the execution of the scheduled activities.

USE & DATA PROTECTION

In compliance with the provisions of the Organic Law on Personal Data Protection, the purpose of which is to guarantee and protect the fundamental rights and freedoms of individuals with regard to the processing of personal data, we inform you that:

1. Your personal data will be processed and incorporated into Toptur Peru’s files for the purpose of providing an effective response or the requested services, conducting statistical studies, accounting, and/or the occasional sending of advertising related to Toptur Peru or informational emails from Toptur Peru. In this regard, by contracting a service with Toptur, the user expressly consents to the processing of their personal data (email) sent to Toptur Peru for the purposes indicated in this document.
   Having your email address will make it easier and more convenient for us to provide you with the services you have requested.
2. It will also allow us to bill you and contact you when necessary, in relation to our services. We may also use and analyze the information collected so we can administer, support, improve, and develop our business, as well as for statistical and analytical purposes.
3. We may use your data to contact you to obtain your opinion on our services and occasionally to notify you of important changes or developments to our Website and Services, or to send you informational emails (always related to Toptur Peru, never advertising from third-party companies). You will never receive postal mail, as Toptur Peru will not know your home or postal address. We will only use email for the purposes described above.
4. If you do not wish to be included in our email list for promotional or informational emails about Peru, please write to us at info@topturperu.com and let us know. Your email address will automatically be deleted from our file, and you will not be contacted again by Toptur Peru for any of the purposes mentioned in this section on USE OF YOUR DATA. We emphasize and confirm that Toptur Peru will confidentially and in compliance with the obligation of secrecy, keep all personal data you may provide us for any reason, in accordance with current regulations on data protection and personal data.

TRAVEL INSURANCE & TOUR CANCELLATION INSURANCE

COVID-free travel insurance and trip cancellation insurance are mandatory.

FOOD – BOX LUNCH & SNACKS

To protect our staff and minimize risks, we have

enhanced protocols and manuals, as well as training for all our employees. All our employees will be provided with Personal Protective Equipment (PPE) appropriate for their work area for the safety of our customers and employees.

Regarding box lunches, we will ensure the hygiene and sanitation required by the authorities are maintained. In addition, dishes, cutlery, and glassware will always be cleaned with the highest levels of disinfection.

Our kitchen team is staffed by trained personnel who use the best practices in sanitation and quality control methods.